Help me decide on a sub& combo!
Thread Starter
Registered User
Joined: Jan 2003
Posts: 456
From: Fremont, CA
Originally posted by MisterT
Is that where ED is located, Sacramento or is it currently shipped to Sacramento?
MiStErT
Is that where ED is located, Sacramento or is it currently shipped to Sacramento?
MiStErT
I think ED has some facilities in California, but the stuff gets shipped from Iowa. Maybe that's where the factory is located.
My cables are coming though. The UPS tracking page says "Out for Delivery".
Still no word on the amp...
Da' Butcher
Joined: Jun 2002
Posts: 668
From: Orlando, FL
I believe that ED is located in Iowa but they also have their Avionixx line of amps that are based out of Cali. I would be chewing their *** right now for a shipping refund and maybe they can also send you some edead for your troubles.
Thread Starter
Registered User
Joined: Jan 2003
Posts: 456
From: Fremont, CA
Originally posted by Rider69
I believe that ED is located in Iowa but they also have their Avionixx line of amps that are based out of Cali. I would be chewing their *** right now for a shipping refund and maybe they can also send you some edead for your troubles.
I believe that ED is located in Iowa but they also have their Avionixx line of amps that are based out of Cali. I would be chewing their *** right now for a shipping refund and maybe they can also send you some edead for your troubles.
But if the amp was shipped from somewhere in Cali, it should have been here already! A long time ago! Especially when I paid for 3 DAY SHIPPING and it was shipped on the 9th...
Thread Starter
Registered User
Joined: Jan 2003
Posts: 456
From: Fremont, CA
Originally posted by blue LEDz
i would definitely complain to ED. especially after paying so much for shipping
and i don't think the sub was on back order, so there is no reason for it to take so long
i would definitely complain to ED. especially after paying so much for shipping
and i don't think the sub was on back order, so there is no reason for it to take so long
and still no word about the amp - it's taking more than 2 days for the amp dept. to reply to an email sent by the sales dept. wtf??
Thread Starter
Registered User
Joined: Jan 2003
Posts: 456
From: Fremont, CA
I just sent them an email...
fare?
Hey, I paid $70 for PRIORITY shipping, it's been almost 10 days and I still don't know where my stuff is!
This is very frustrating and I believe that I deserve a refund on my shipping money or some sort of compensation! Can we get this settled?
Martin
This is very frustrating and I believe that I deserve a refund on my shipping money or some sort of compensation! Can we get this settled?
Martin
get orvillized! WTF?
Joined: Mar 2003
Posts: 948
From: I am here --> x
A true company would honor your request and perhaps compensate you in some way whether it be freebie stuff or knocking a little more off of the purchase price before shipping. Also with you informing them that you belong to clubs whether it be local or here on the internet, EDesigns should honor your request. I worked in taking care of customer products via shipping and would be on the vendors' asses about things that would come up. The shop I work for looks bad if UPS is the problem, so in turn we ride them until the service is done to satisfaction. On the other hand, EDesigns doesn't seem to be all that concerned with your order and have a "we shipped it, where it is now is not up to us" attitude sucks. They should be on the ball with that. It also is bad on UPS because EDesigns relies on their service to get their products to their customers. More importantly being an internet based company where you buy direct, their whole business is at the mercy of their shipping methods (whether UPS, Fed Ex, or whoever). If one of them fall through, it sets a chain of events off. You're not satisfied, EDesigns looks bad as a buy direct company, and the shipping company (in this case UPS). However, no finger pointing should be the case. Ultimately the company is responsible. Personally, if I had read these posts prior to purchasing my subs, I would probably not have gotten them because I would think this guy (YOU) had so many problems with them so I would be afraid to purchase from them and settle for another company (even if I got less than what I paid for, at least I got it). They need to get their **** together if they want to survive (esp. in this economy that we live in now)!
Thread Starter
Registered User
Joined: Jan 2003
Posts: 456
From: Fremont, CA
I sent them another email. 
MisterT, I hope you don't mind me quoting you. Here's what I said this time:
MisterT, I hope you don't mind me quoting you. Here's what I said this time:
Here's a quote from a forum where I have described the whole process of picking a subwoofer and an amp for myself - from doing the research, to making the decision, to designing my system around the components I chose, to building a box, purchasing cables, etc... It is a car audio forum and basically my thread is an ad campaign for your company. With my current experience though, here's what people are starting to say:
Quote:
A true company would honor your request and perhaps compensate you in some way whether it be freebie stuff or knocking a little more off of the purchase price before shipping. Also with you informing them that you belong to clubs whether it be local or here on the internet, EDesigns should honor your request. I worked in taking care of customer products via shipping and would be on the vendors' asses about things that would come up. The shop I work for looks bad if UPS is the problem, so in turn we ride them until the service is done to satisfaction. On the other hand, EDesigns doesn't seem to be all that concerned with your order and have a "we shipped it, where it is now is not up to us" attitude sucks. They should be on the ball with that. It also is bad on UPS because EDesigns relies on their service to get their products to their customers. More importantly being an internet based company where you buy direct, their whole business is at the mercy of their shipping methods (whether UPS, Fed Ex, or whoever). If one of them fall through, it sets a chain of events off. You're not satisfied, EDesigns looks bad as a buy direct company, and the shipping company (in this case UPS). However, no finger pointing should be the case. Ultimately the company is responsible. Personally, if I had read these posts prior to purchasing my subs, I would probably not have gotten them because I would think this guy (YOU) had so many problems with them so I would be afraid to purchase from them and settle for another company (even if I got less than what I paid for, at least I got it). They need to get their **** together if they want to survive (esp. in this economy that we live in now)!
end of quote
People are watching...
Quote:
A true company would honor your request and perhaps compensate you in some way whether it be freebie stuff or knocking a little more off of the purchase price before shipping. Also with you informing them that you belong to clubs whether it be local or here on the internet, EDesigns should honor your request. I worked in taking care of customer products via shipping and would be on the vendors' asses about things that would come up. The shop I work for looks bad if UPS is the problem, so in turn we ride them until the service is done to satisfaction. On the other hand, EDesigns doesn't seem to be all that concerned with your order and have a "we shipped it, where it is now is not up to us" attitude sucks. They should be on the ball with that. It also is bad on UPS because EDesigns relies on their service to get their products to their customers. More importantly being an internet based company where you buy direct, their whole business is at the mercy of their shipping methods (whether UPS, Fed Ex, or whoever). If one of them fall through, it sets a chain of events off. You're not satisfied, EDesigns looks bad as a buy direct company, and the shipping company (in this case UPS). However, no finger pointing should be the case. Ultimately the company is responsible. Personally, if I had read these posts prior to purchasing my subs, I would probably not have gotten them because I would think this guy (YOU) had so many problems with them so I would be afraid to purchase from them and settle for another company (even if I got less than what I paid for, at least I got it). They need to get their **** together if they want to survive (esp. in this economy that we live in now)!
end of quote
People are watching...
get orvillized! WTF?
Joined: Mar 2003
Posts: 948
From: I am here --> x
P.S. Thanks a lot Intruder! Now if something goes wrong, they won't honor my warranty. "That is the guy stirring up **** on the forum! Let's make his *** wait!" 
No I don't mind helping out.
No I don't mind helping out.
Thread Starter
Registered User
Joined: Jan 2003
Posts: 456
From: Fremont, CA
I do not wish to cancel my order. I wanted to know who is to blame for the huge delay!
And as far as I know, my amplifier was shipped on the 9th, along with the subwoofer. Isn't that correct?
your first email to me said: "both went out yesterday!" Now you tell me that it is on backorder?
>From: "eD Sales" <sales@edesignaudio.com>
>To: "Martin Pentchev" <martin2110@hotmail.com>
>Subject: Re: Your Elemental Designs Order
>Date: Thu, 17 Jul 2003 18:27:54 -0500
>
>Martin,
>
>I'm sorry your experience with us has not been as seemless as maybe it
>should have been.
>
>However we do our best and have answered the emails to our best of ability.
>We did the best of our ability to get the subwoofer out quickly and with the
>problems we have had with USPS and deciding not stop shipping totally with
>them we sent the subwoofer UPS3day select. From looking through the emails
>it looks like we've responded to roughly half a dozen emails to keep you
>informed over the period of the last few days.
>
>Your amplifier order we can cancel at any time and if you decide you'd like
>to get rid of the speaker we can easily send a courier to your location to
>pick up the driver and returne to us for a refund of your order. We honor
>our guaruntee, if you aren't satisfied. we will take it back. We are being
>accused in that post of something we don't do, we do stand behind our
>service and the like. I'll be happy to take either back if your unsatisfied
>and with the current backorder situation with the amplifier (as noted on the
>stock page online) I can cancel that for you at no charge, no problem as it
>appears your patience is growing thin.
>
>let us know what you'd like to do.
>
>eD Sales Dept.
>
And as far as I know, my amplifier was shipped on the 9th, along with the subwoofer. Isn't that correct?
your first email to me said: "both went out yesterday!" Now you tell me that it is on backorder?
>From: "eD Sales" <sales@edesignaudio.com>
>To: "Martin Pentchev" <martin2110@hotmail.com>
>Subject: Re: Your Elemental Designs Order
>Date: Thu, 17 Jul 2003 18:27:54 -0500
>
>Martin,
>
>I'm sorry your experience with us has not been as seemless as maybe it
>should have been.
>
>However we do our best and have answered the emails to our best of ability.
>We did the best of our ability to get the subwoofer out quickly and with the
>problems we have had with USPS and deciding not stop shipping totally with
>them we sent the subwoofer UPS3day select. From looking through the emails
>it looks like we've responded to roughly half a dozen emails to keep you
>informed over the period of the last few days.
>
>Your amplifier order we can cancel at any time and if you decide you'd like
>to get rid of the speaker we can easily send a courier to your location to
>pick up the driver and returne to us for a refund of your order. We honor
>our guaruntee, if you aren't satisfied. we will take it back. We are being
>accused in that post of something we don't do, we do stand behind our
>service and the like. I'll be happy to take either back if your unsatisfied
>and with the current backorder situation with the amplifier (as noted on the
>stock page online) I can cancel that for you at no charge, no problem as it
>appears your patience is growing thin.
>
>let us know what you'd like to do.
>
>eD Sales Dept.
>
Thread Starter
Registered User
Joined: Jan 2003
Posts: 456
From: Fremont, CA
Looks like with some of the new people we just made a mistake and the order
was sent into avionixx, someone apparently wasn't aware of the situation.
New employee's has brought us training too.
We are to blame for the delay. That seems very cut and dry. We aren't
blaming you.
he question is how can we help?
eD Sales Dept.
was sent into avionixx, someone apparently wasn't aware of the situation.
New employee's has brought us training too.
We are to blame for the delay. That seems very cut and dry. We aren't
blaming you.
he question is how can we help?
eD Sales Dept.
