My F#*K'n salesman
July-4th-2002, 04:41 AM
#31
Registered User
Join Date: Jun 2002
Location: Ohio
Posts: 426
I just picked up my ES 5sp today and the salesperson was great. The only problem I had with him was when I made an offer over the phone it took more than 30 minutes for him to call back with an answer. When he was showing me the manual and warrenty books he mentioned the survey and told me I should give him all 10s and if I didn't think he diserved them to call him so he could convince me to give him a 10.
July-7th-2002, 01:26 PM
#32
Protege Enthusiast
Join Date: Jul 2002
Location: Winter Park, Fl.
Posts: 200
cornhole his ***
First I say go all the way, but in a decent professional manner. I'm sure Mazda North America takes a very dim view of things like this. And don't forget the BBB, statements to them will help others avoid the same situation.
I bought my P5 from Fairbanks Mazda in Longwood(near Orlando) Florida and had a very good expirience. The worst I got was the Sales Manager insisting that he was losing money on the deal. (that didn't stop him from giving me the price I wanted anyway) and even though perfect 10's seems a bit extreme I plan on doing it because they honored all my requests so I will help them out. They explained how the survey was tied to bonuses and incentives for them.
Don't ever forget that YOU are the customer no matter if you are buying a candy bar or a Rolls Royce, no buisness can exist with out customers, period. YOU are the king. I strongly urge anyone looking to buy a new car to check out this site: http://www.carbuyingtips.com/ it is the best and helped give me the confidence to actually make my experience fun.
I bought my P5 from Fairbanks Mazda in Longwood(near Orlando) Florida and had a very good expirience. The worst I got was the Sales Manager insisting that he was losing money on the deal. (that didn't stop him from giving me the price I wanted anyway) and even though perfect 10's seems a bit extreme I plan on doing it because they honored all my requests so I will help them out. They explained how the survey was tied to bonuses and incentives for them.
Don't ever forget that YOU are the customer no matter if you are buying a candy bar or a Rolls Royce, no buisness can exist with out customers, period. YOU are the king. I strongly urge anyone looking to buy a new car to check out this site: http://www.carbuyingtips.com/ it is the best and helped give me the confidence to actually make my experience fun.
July-9th-2002, 08:35 PM
#34
Protege Enthusiast
Thread Starter
Join Date: Mar 2002
Location: Boston
Posts: 292
helps to have Lawyer friends
this is the final draft
I am contacting you to describe my recent difficulties in purchasing a vehicle at 128 Mazda. I worked with salesman, David Fitzgerald. While searching for a car, I felt as though Mr. Fitzgerald did not have a lot of knowledge about the specific vehicle I was interested in. Additionally, while we went on test drives, he would light up a cigarette upon exiting the vehicle. The constant smell of smoke and his unkempt personal appearance did not make me comfortable. He was also unable or unwilling to assist me regarding financing the car. I actually had to force my way into the manager’s office in order to receive payment information.
I received numerous calls on my cell phone; which I did not authorize, during the selling process. Other representatives from the dealership called repeatedly to reiterate information I had already received. In fact, after having just returned home from the dealership one afternoon (after discovering the car had an automatic transmission, when I specified I was interested only in manuals), I was called to come back to see the same vehicle.
I purchased the car from 128 Mazda because it was the only dealership that had the car I was interested in in stock; and time was of the essence. Although, I feel I paid a fair price for the car, I left the dealership unsatisfied with my experience. I was treated much better at other dealerships.
Shortly after the purchase, Mr. Fitzgerald explained that if I gave him perfect scores on a Mazda survey I would receive, he could get a bonus. He even sent a letter to me requesting excellent scores. Believing the survey was anonymous and that it was a tool to improve service, I completed it honestly. I did not give Mr. Fitzgerald perfect scores. I believed it would be used appropriately and did not know Mr. Fitzgerald would have access to it much less know it was from me.
On June 28, 2002, while on an out of state business luncheon with a client of mine, I receive a phone call from Mr. Fitzgerald. He barraged me with nasty words, accusations, and called me obscenities! I was forced to hang up on him; only to have him immediately call back and leave an equally disturbing voicemail on my cell phone. I have recorded and saved this voicemail for future needs. I am appalled by Mr. Fitzgerald’s behavior and feel as though I cannot utilize your dealership for service or warranty work. I now fear further revenge against my vehicle or against me personally.
I am contacting you to request your assistance in making sure Mr. Fitzgerald does not contact me again. If further threatening communications are made from Mr. Fitzgerald or other representatives of 128 Mazda, I will be forced to pursue legal action.
I am contacting you to describe my recent difficulties in purchasing a vehicle at 128 Mazda. I worked with salesman, David Fitzgerald. While searching for a car, I felt as though Mr. Fitzgerald did not have a lot of knowledge about the specific vehicle I was interested in. Additionally, while we went on test drives, he would light up a cigarette upon exiting the vehicle. The constant smell of smoke and his unkempt personal appearance did not make me comfortable. He was also unable or unwilling to assist me regarding financing the car. I actually had to force my way into the manager’s office in order to receive payment information.
I received numerous calls on my cell phone; which I did not authorize, during the selling process. Other representatives from the dealership called repeatedly to reiterate information I had already received. In fact, after having just returned home from the dealership one afternoon (after discovering the car had an automatic transmission, when I specified I was interested only in manuals), I was called to come back to see the same vehicle.
I purchased the car from 128 Mazda because it was the only dealership that had the car I was interested in in stock; and time was of the essence. Although, I feel I paid a fair price for the car, I left the dealership unsatisfied with my experience. I was treated much better at other dealerships.
Shortly after the purchase, Mr. Fitzgerald explained that if I gave him perfect scores on a Mazda survey I would receive, he could get a bonus. He even sent a letter to me requesting excellent scores. Believing the survey was anonymous and that it was a tool to improve service, I completed it honestly. I did not give Mr. Fitzgerald perfect scores. I believed it would be used appropriately and did not know Mr. Fitzgerald would have access to it much less know it was from me.
On June 28, 2002, while on an out of state business luncheon with a client of mine, I receive a phone call from Mr. Fitzgerald. He barraged me with nasty words, accusations, and called me obscenities! I was forced to hang up on him; only to have him immediately call back and leave an equally disturbing voicemail on my cell phone. I have recorded and saved this voicemail for future needs. I am appalled by Mr. Fitzgerald’s behavior and feel as though I cannot utilize your dealership for service or warranty work. I now fear further revenge against my vehicle or against me personally.
I am contacting you to request your assistance in making sure Mr. Fitzgerald does not contact me again. If further threatening communications are made from Mr. Fitzgerald or other representatives of 128 Mazda, I will be forced to pursue legal action.
July-9th-2002, 10:59 PM
#35
Bruce Leroy
Join Date: Dec 2001
Location: Calgary, AB, Canada
Posts: 788
I'm not sure I agree with the usage of the semi-colons, but I'm not a professional writer, so maybe they are supposed to be there.
Only one typo that I could spot:
"On June 28, 2002, while on an out of state business luncheon with a client of mine, I receive a phone call from Mr. Fitzgerald."
I think the word "receive" should be "received" in this case since you are talking about the past tense.
The letter sounds good. Stick it to that Jerk! Good luck!
Only one typo that I could spot:
"On June 28, 2002, while on an out of state business luncheon with a client of mine, I receive a phone call from Mr. Fitzgerald."
I think the word "receive" should be "received" in this case since you are talking about the past tense.
The letter sounds good. Stick it to that Jerk! Good luck!
July-11th-2002, 09:30 AM
#38
Registered User
Join Date: Oct 2001
Location: W.Htfd. CT
Posts: 545
Re: Get a grammar cop on it
Originally posted by fencepost
Your lawyer friend has rotten punctuation style - you have far too many commas and semicolons that (IMHO) make it read badly.
Your lawyer friend has rotten punctuation style - you have far too many commas and semicolons that (IMHO) make it read badly.
July-11th-2002, 10:30 AM
#39
Bruce Leroy
Join Date: Dec 2001
Location: Calgary, AB, Canada
Posts: 788
Re: helps to have Lawyer friends
Originally posted by mopho
this is the final draft
I am contacting you to describe my recent difficulties in purchasing a vehicle at 128 Mazda. I worked with salesman, David Fitzgerald. While searching for a car, I felt as though Mr. Fitzgerald did not have a lot of knowledge about the specific vehicle I was interested in. Additionally, while we went on test drives, he would light up a cigarette upon exiting the vehicle. The constant smell of smoke and his unkempt personal appearance did not make me comfortable. He was also unable or unwilling to assist me regarding financing the car. I actually had to force my way into the manager’s office in order to receive payment information.
I received numerous calls on my cell phone; which I did not authorize, during the selling process. Other representatives from the dealership called repeatedly to reiterate information I had already received. In fact, after having just returned home from the dealership one afternoon (after discovering the car had an automatic transmission, when I specified I was interested only in manuals), I was called to come back to see the same vehicle.
I purchased the car from 128 Mazda because it was the only dealership that had the car I was interested in in stock; and time was of the essence. Although, I feel I paid a fair price for the car, I left the dealership unsatisfied with my experience. I was treated much better at other dealerships.
Shortly after the purchase, Mr. Fitzgerald explained that if I gave him perfect scores on a Mazda survey I would receive, he could get a bonus. He even sent a letter to me requesting excellent scores. Believing the survey was anonymous and that it was a tool to improve service, I completed it honestly. I did not give Mr. Fitzgerald perfect scores. I believed it would be used appropriately and did not know Mr. Fitzgerald would have access to it much less know it was from me.
On June 28, 2002, while on an out of state business luncheon with a client of mine, I receive a phone call from Mr. Fitzgerald. He barraged me with nasty words, accusations, and called me obscenities! I was forced to hang up on him; only to have him immediately call back and leave an equally disturbing voicemail on my cell phone. I have recorded and saved this voicemail for future needs. I am appalled by Mr. Fitzgerald’s behavior and feel as though I cannot utilize your dealership for service or warranty work. I now fear further revenge against my vehicle or against me personally.
I am contacting you to request your assistance in making sure Mr. Fitzgerald does not contact me again. If further threatening communications are made from Mr. Fitzgerald or other representatives of 128 Mazda, I will be forced to pursue legal action.
this is the final draft
I am contacting you to describe my recent difficulties in purchasing a vehicle at 128 Mazda. I worked with salesman, David Fitzgerald. While searching for a car, I felt as though Mr. Fitzgerald did not have a lot of knowledge about the specific vehicle I was interested in. Additionally, while we went on test drives, he would light up a cigarette upon exiting the vehicle. The constant smell of smoke and his unkempt personal appearance did not make me comfortable. He was also unable or unwilling to assist me regarding financing the car. I actually had to force my way into the manager’s office in order to receive payment information.
I received numerous calls on my cell phone; which I did not authorize, during the selling process. Other representatives from the dealership called repeatedly to reiterate information I had already received. In fact, after having just returned home from the dealership one afternoon (after discovering the car had an automatic transmission, when I specified I was interested only in manuals), I was called to come back to see the same vehicle.
I purchased the car from 128 Mazda because it was the only dealership that had the car I was interested in in stock; and time was of the essence. Although, I feel I paid a fair price for the car, I left the dealership unsatisfied with my experience. I was treated much better at other dealerships.
Shortly after the purchase, Mr. Fitzgerald explained that if I gave him perfect scores on a Mazda survey I would receive, he could get a bonus. He even sent a letter to me requesting excellent scores. Believing the survey was anonymous and that it was a tool to improve service, I completed it honestly. I did not give Mr. Fitzgerald perfect scores. I believed it would be used appropriately and did not know Mr. Fitzgerald would have access to it much less know it was from me.
On June 28, 2002, while on an out of state business luncheon with a client of mine, I receive a phone call from Mr. Fitzgerald. He barraged me with nasty words, accusations, and called me obscenities! I was forced to hang up on him; only to have him immediately call back and leave an equally disturbing voicemail on my cell phone. I have recorded and saved this voicemail for future needs. I am appalled by Mr. Fitzgerald’s behavior and feel as though I cannot utilize your dealership for service or warranty work. I now fear further revenge against my vehicle or against me personally.
I am contacting you to request your assistance in making sure Mr. Fitzgerald does not contact me again. If further threatening communications are made from Mr. Fitzgerald or other representatives of 128 Mazda, I will be forced to pursue legal action.
I am contacting you to describe my recent difficulties in purchasing a vehicle at 128 Mazda. I worked with salesman, David Fitzgerald. While searching for a car, I felt as though Mr. Fitzgerald did not have a lot of knowledge about the specific vehicle I was interested in. Additionally, while we went on test drives, he would light up a cigarette upon exiting the vehicle. The constant smell of smoke and his unkempt personal appearance did not make me comfortable. He was also unable or unwilling to assist me regarding financing the car. I actually had to force my way into the manager’s office in order to receive payment information.
***First paragraph is ok...no changes.***
I received numerous calls on my cell phone that I did not authorize for his use during the selling process. Also, other representatives from the dealership called repeatedly to reiterate information I had already received. In fact, after having just returned home from the dealership one afternoon (after discovering the car had an automatic transmission, when I specified I was interested only in manuals), I was called to come back to see the same vehicle.
I purchased the car from 128 Mazda because it was the only dealership that had the car I wanted in stock and time was of the essence. Although I feel I paid a fair price for the car, I left the dealership unsatisfied with my experience. I was treated much better at other dealerships.
***Some changes to the very first sentence and took out a semi-colon and some commas. Also, removed the part where it said "in in stock...the sentence is fine if you're talking to somebody, but not for a formal letter.***
Shortly after the purchase, Mr. Fitzgerald explained that if I gave him perfect scores on a Mazda survey that I would receive, he could get a bonus. He even sent a letter to me requesting excellent scores. Believing the survey was anonymous and that it was a tool to improve service, I completed it honestly. I did not give Mr. Fitzgerald perfect scores. I believed it would be used appropriately and did not know Mr. Fitzgerald would have access to it, much less know it was from me.
***Added a comma in the last sentence***
On June 28, 2002, while on an out of state business luncheon with a client of mine, I received a phone call from Mr. Fitzgerald. He barraged me with nasty words, accusations, and called me obscenities! I was forced to hang up on him, only to have him immediately call back and leave an equally disturbing voicemail on my cell phone. I have recorded and saved this voicemail for future needs. I am appalled by Mr. Fitzgerald’s behavior and feel as though I cannot utilize your dealership for service or warranty work. I now fear further revenge from Mr. Fitzgerald against my vehicle or against me personally.
***Removed a semi-colon and added "Mr. Fitzgerald" to the last sentence.***
I am contacting you to request your assistance in making sure Mr. Fitzgerald does not contact me again. If further threatening communications are made from Mr. Fitzgerald or other representatives of 128 Mazda, I will be forced to pursue legal action.
***Closing paragraph good***
Have you sent this letter off yet Mopho?
Last edited by Pro_fan; July-11th-2002 at 10:40 AM.
July-11th-2002, 10:48 AM
#40
Protege Enthusiast
Join Date: Apr 2002
Location: Des Plaines, IL (NW of Chicago)
Posts: 80
A further re-edit follows, you'll have to compare yourself to see what I changed:
I am contacting you to describe my recent difficulties prior to and after purchasing a vehicle at 128 Mazda, where I worked with salesman David Fitzgerald. Despite the pre-sale issues I purchased the car from 128 Mazda because it was the only dealership that had the car I wanted in stock and I did not wish to wait while a dealer I was more comfortable with ordered a car to my specifications. With my after-sales experience described below, I am left unsatisfied with my experience in all ways except the actual price I paid for the car.
While searching for a car I felt as though Mr. Fitzgerald did not have a lot of knowledge about the specific vehicle I was interested in. Additionally, on test drives he would light up a cigarette upon exiting the vehicle. The constant smell of smoke and his unkempt personal appearance did not make me comfortable. He was also unable or unwilling to assist me regarding financing the car. I actually had to work against him and go directly to the manager’s office in order to receive payment information.
Though I had not authorized him to contact me on my cell phone, I received numerous calls from him during the selling process. I also received repeated calls from other representatives from the dealership to reiterate information I had already received. In fact, just after returning home from the dealership one afternoon after discovering the car I had been called about had an automatic transmission when I specified I was interested only in manuals, I was called to come back to see the same vehicle.
Following my purchase Mr. Fitzgerald explained that if I gave him perfect scores on a Mazda survey that I would receive he could get a bonus. He even sent a letter to me requesting excellent scores. Believing the survey was anonymous and that it was a tool to improve service I completed it honestly. I did not give Mr. Fitzgerald perfect scores. I believed it would be used appropriately and did not know Mr. Fitzgerald would have access to it, much less learn the specific ratings I had given him.
On June 28, 2002 while on an out of state business luncheon with a client of mine I received an abusive phone call from Mr. Fitzgerald. He barraged me with nasty words, accusations and obscenities! After I hung up on him, he immediately called back and left an equally disturbing voicemail on my cell phone. I have recorded and saved this voicemail for future needs. I am appalled by Mr. Fitzgerald’s behavior and feel as though I cannot utilize your dealership for service or warranty work. I now fear further revenge from Mr. Fitzgerald against my vehicle or against me personally.
I am contacting you to request your assistance in ensuring that Mr. Fitzgerald does not contact me again. If further threatening communications are made from Mr. Fitzgerald or other representatives of 128 Mazda, I will be forced to pursue legal action.
I am contacting you to describe my recent difficulties prior to and after purchasing a vehicle at 128 Mazda, where I worked with salesman David Fitzgerald. Despite the pre-sale issues I purchased the car from 128 Mazda because it was the only dealership that had the car I wanted in stock and I did not wish to wait while a dealer I was more comfortable with ordered a car to my specifications. With my after-sales experience described below, I am left unsatisfied with my experience in all ways except the actual price I paid for the car.
While searching for a car I felt as though Mr. Fitzgerald did not have a lot of knowledge about the specific vehicle I was interested in. Additionally, on test drives he would light up a cigarette upon exiting the vehicle. The constant smell of smoke and his unkempt personal appearance did not make me comfortable. He was also unable or unwilling to assist me regarding financing the car. I actually had to work against him and go directly to the manager’s office in order to receive payment information.
Though I had not authorized him to contact me on my cell phone, I received numerous calls from him during the selling process. I also received repeated calls from other representatives from the dealership to reiterate information I had already received. In fact, just after returning home from the dealership one afternoon after discovering the car I had been called about had an automatic transmission when I specified I was interested only in manuals, I was called to come back to see the same vehicle.
Following my purchase Mr. Fitzgerald explained that if I gave him perfect scores on a Mazda survey that I would receive he could get a bonus. He even sent a letter to me requesting excellent scores. Believing the survey was anonymous and that it was a tool to improve service I completed it honestly. I did not give Mr. Fitzgerald perfect scores. I believed it would be used appropriately and did not know Mr. Fitzgerald would have access to it, much less learn the specific ratings I had given him.
On June 28, 2002 while on an out of state business luncheon with a client of mine I received an abusive phone call from Mr. Fitzgerald. He barraged me with nasty words, accusations and obscenities! After I hung up on him, he immediately called back and left an equally disturbing voicemail on my cell phone. I have recorded and saved this voicemail for future needs. I am appalled by Mr. Fitzgerald’s behavior and feel as though I cannot utilize your dealership for service or warranty work. I now fear further revenge from Mr. Fitzgerald against my vehicle or against me personally.
I am contacting you to request your assistance in ensuring that Mr. Fitzgerald does not contact me again. If further threatening communications are made from Mr. Fitzgerald or other representatives of 128 Mazda, I will be forced to pursue legal action.
Last edited by fencepost; July-11th-2002 at 10:54 AM.
July-12th-2002, 12:30 AM
#42
Protege Enthusiast
Join Date: Jun 2002
Location: Chicago!
Posts: 67
hehehe
I went to a dealership and we were SO close to buying from him... but he informed us after we waited for 2 hours that the car had 1400 miles on it. And even before that I didn't like the guy too much. But anyway the way this pertains to this post is that after we settled on the price he said you'll be getting a little survey in a month or two, don't fill it out, just bring it to me and i'll get you a free tank of gas. oooh welll
i'm happy i didn't buy from him because i found a much better deal with a much nicer guy, who i recently did give straight 10s, without him even mentioning the survey.
i'm happy i didn't buy from him because i found a much better deal with a much nicer guy, who i recently did give straight 10s, without him even mentioning the survey.
July-12th-2002, 08:49 AM
#43
Show Layne some respect
Join Date: Nov 2001
Location: Long Island,NY
Posts: 2,458
Re: hehehe
Originally posted by kad
he said you'll be getting a little survey in a month or two, don't fill it out, just bring it to me and i'll get you a free tank of gas.
he said you'll be getting a little survey in a month or two, don't fill it out, just bring it to me and i'll get you a free tank of gas.
July-12th-2002, 11:31 AM
#44
Bruce Leroy
Join Date: Dec 2001
Location: Calgary, AB, Canada
Posts: 788
Yeah, when my parents got their new CR-V the bastard salesmen kept on telling them to bring the survey in so they could fill it out together. What a joke...I told them to fill out the survey and **** listening to the salesman.
Not that he did a bad sales job, but the dealership was less than stellar when we first went in there, so I told my parents to answer truthfully.
You know, I have to wonder at how often this really happens at dealerships....pressuring customers to bring in the surveys.
And especially now that I hear that the salesperson gets to actually see the survey...what a joke this survey system is.
Can you imagine if in an election the newly elected "whatever" (ie. president, prime minister, etc) got to see who voted against him? That'd really work well...not.
Not that he did a bad sales job, but the dealership was less than stellar when we first went in there, so I told my parents to answer truthfully.
You know, I have to wonder at how often this really happens at dealerships....pressuring customers to bring in the surveys.
And especially now that I hear that the salesperson gets to actually see the survey...what a joke this survey system is.
Can you imagine if in an election the newly elected "whatever" (ie. president, prime minister, etc) got to see who voted against him? That'd really work well...not.