acidbbg1

I have the same problem..as do many protege's...The easiest way i have found to deal with this problem..is as the car is warming..pump the clutch pedal a couple of times..i guarantee this will help a considerable amount.

Chas

ZOOM_X_TWO

I will give that a try, thanks!

I am taking a trip to my local Mazda dealership tomorrow to see what they can do for me now that i have a copy of the TSB.

~Brad.

rpassmore42

I had the same cold start clutch chatter problem, looked at my odometer showing 34K and decided to take in into the shop. First, Googled "Protege Clutch Chatter" and found TSB MT3848: "Some vehicles may exhibit a clutch chatter or judder when releasing the clutch during cold conditions. This may be caused by the flywheel and clutch cover surface materials creating a chatter or judder during clutch engagement. The flywheel and clutch cover has been revised to correct this concern." It goes on to list the procedure starting with step 1. "Verify customer concern.", then lists the parts to order. The TSB covers 1999 through 2002 Proteges.

So I took it in and described the behavior to the service manager. Left the car over night so they could try it in the morning. Lucky for me, the overnight low was about 55 and they got to experience the problem. They called me to confirm they were ordering the parts and would need to keep the car until they came in. They also said this would be covered by warranty. When I picked up the car, the work order did indeed say warranty repair, no charge. They ended up replacing the whole clutch.

So, if your car is under 36K and you suspect you have the problem, absolutely take the car into to the dealer and have them fix it.

ZOOM_X_TWO

Glad to see that it worked for you, I hope it goes that smoothly for me.

Thanks, Brad.

JHew84

the flywheel is part of the clutch assembly, even tho its bolted to the engine, it is still inside the bell housing and considered part of the "clutch assembly"... a 3 year warranty on a clutch is pretty nice IMO, i would expect them to not even bother considering it is quite easy to mess up a clutch if you know (or dont know for that matter ) what your doing...

my advice to you all, is go in yelling, just yell yell and then yell some more, yell at them for not wearing a matching outfit, yell at them for the shitty parking spot you have, yell at them for not fixing your car, then make sure you ask a few times what each of their names are, and make sure you mention the fact that you will be calling the corporate offices later, and then ask for their names again, if that doesnt work...

poop...on...the...floor ... only warranty messes i've dealt with was on the dakota my mom bought back in 95, and chrysler was NOT about fixing problems, they were more about telling you it will work fine and shoving you out the door, and this was even at the same dealership we BOUGHT the damn truck at, car manuf. are just shady


good luck with it all anyway tho, hope it works out for the best

ZOOM_X_TWO

Well I went by Roto Mazda in Arlington Heights yesterday and gave James Pacelli, the head service manager, a copy of that TSB. He first looked through a book of TSB's for the proteges and did not find an identical one to mine. He then said that he would call Mazda directly tomorrow (today) and get back to me.

He just called and informed me that Mazda does not have any record of a TSB for this problem. He also said that the TSB numbers that were on the one given to me were not in existance.

He then told me that the only way that I could get Mazda to cover the clutch and flywheel replacement was if i waited untill the District Service Manager came in and I would have to leave my car there for him/her to drive it. If the problem was evident to them during the test ride, then they MIGHT reccomend it being fixed, if the chatter was not evident, then I was...and I quote..."SOL". He also said that the DSM comes in about once every 2 months.

All I want to know is if that "TSB" was real or not, and if I should take my car to another dealer and try with the same "TSB."

I am absolutely apauled at how Mazda is handling this very common problem with the proteges.

If you can help me at all, please let me know.

Thanks, Brad.

Roddimus Prime

yes, the TSB is real and your dealership is LYING to you.....big shocker. My dealership told me that the TSB I showed them was only for 02 P5's and mine is an 03....they know it exsists they just dont want to do any warranty work. they want you to pay for it.

Ask to look over their shoulder while they look it up on their magical computer.. I bet you he didn't even try.

take a dump on the floor and leave. Go buy an aftermarket clutch and enjoy knowing that Mazda Warranty and Service won't get your money.

ZOOM_X_TWO

cant afford it on a college student budget...im gonna try another dealership.

davens

Call Mazda directly:

1-800-222-5500
Monday through Friday:
8:00AM - 4:45PM (Pacific)
9:00AM - 5:45PM (Central/Eastern)

Ask them about the TSB...if it does exist, tell them the dealer flat out lied to you. They will straighten out the "misunderstanding" with the dealership. Basically, they tell them to do it. Failure to comply with Mazda directives can result in their license getting yanked.

When you go back to the dealership, demand to speak with the service manager, get pissy and indignant, "So your service advisor is incompetent or a liar? Which is it? If this the level of service I can expect in the future, I'll be sending my business and anyone who will listen to {insert other dealership name}."

You may get more out of this then a free clutch.

ZOOM_X_TWO

I would be glad to give that a try, thank you very much for the reply.

-Brad.

sbuhk

I too have been having problems with the clutch, basically from day one. I just put it off and never drove much in traffic any way. Now that I drive in traffic alot and have to always pepper the clutch when slowing and then accelerating it is driving me nuts. problem now is i am 2 months over the warranty. i have sent an e-mail to Mazda to see what they can do and I will call them if needed.

only 2 weeks ago did i find out so many others are having problems with the same car, thats when i decided to mention it to the dealer and then realized I am over the 3 years. Anyone reading this feel free to email me so i can use this as ammunition when discussing with the dealer and Mazda.

DaleK

I was one who had no issues with getting the clutch and flywheel under warranty. I am in Calgary (Canadian car, Canadian dealer) I used the info from Edwin's FAQ. I actually had mine done twice (I took it in while still under warranty, so this may have helped...). The first time they replaced the clutch, but NOT the flywheel, under warranty, as they could not confirm the TSB number or something. The second time, after the problem started to reoccur, they had an update to the TSB and did the clutch and flywheel while my car was in for an oil change because I had mentioned it when I booked the oil change appointment. Imagine taking your car in for a $30 oil service and coming out with a new clutch, for $30.

In my opinion, getting as much info as you can, being polite with the dealers, talking to the people aho have some authority (i.e. service managers) is the way to go, and if you have issues, go to another dealer or contact Mazda directly. The manufacturer reimburses the dealer for warranty work, so it's no skin off their nose.

I can't say too much else. People have obviously had varying experiences with the dealers, but the bottom line is that it is a known issue, and if you go to other Mazda enthusiasts, you will find that certain other models have had clutch chatter issues as well.

And my 3rd clutch has worked very nicely so far (about 25000 km on it now)!

Sorry for the long post.

Dale.

juddz

Sorry for reviving a "thread from the dead", but I noticed a little chatter this morning pulling out of my neighborhood. It went away as soon as the car was warmed up, and from that point on, all shifts were buttery smooth and engagement was positive. I have to think if it was grease or a "blue spot" causing this, the problem wouldn't go away when the car warms up. This morning, it was probably in the forties here, with light fog. The fact that the brakes felt a little gravelly (due to slight morning rust) during the first few stops suggests something else to me. Is it possible that in humid areas (like Michigan), moist air can condense on the flywheel over a chilly night and form a light layer of rust that is responsible for the chatter when the car is cold? Or, does it slip due to this light layer of condensation, and the chatter goes away once the car is warmed up and the water evaporates? Just a thought on the matter.

I am pretty sure it is not a big problem. I know what a damaged flywheel feels like... my Ford Ranger had an uneven flywheel that should have been resurfaced when the clutch was replaced, but instead was touched up with emery paper. THAT, my friends, was clutch chatter, and it didn't ever go away until I replaced both the flywheel and the clutch again 40K later. But I was young and stupid back then, and I know more now...